Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Zenfix platform, including the Zoe SMS assistant service and all related features (collectively, the “Service”), provided by Zenfix (“Company,” “we,” “us,” or “our”).

By creating an account, accessing the Service, or clicking “I Agree,” you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, do not use the Service.

Zenfix provides property managers with an AI-powered platform to automate tenant communication, maintenance coordination, and property management workflows. The Service includes:

• Zoe SMS Assistant: an AI-powered SMS chatbot that communicates with tenants on behalf of property managers via Twilio-powered SMS;
• Property Management Dashboard: a web interface for managing properties, units, tenants, and maintenance tickets;
• Billing and Financial Tools: tools for tracking rent, contractor payments, and billing status;
• API and Integrations: programmatic access to the Zenfix platform.

Pre-sale Acknowledgment

Founding Members are purchasing early access to a product under active development, not a finished product. Features and workflows may change before and after general availability.

Ship-Date Commitment

If core features (tenant SMS, AI maintenance triage, contractor dispatch, web application) are not delivered by September 1, 2026, Founding Members may request a full refund within 30 days of that date by contacting gage@zenfix.ai.

Rate Lock

Founding Member pricing ($499/year) is locked for the lifetime of an active subscription. This rate will not increase as long as the subscription remains active and in good standing.

Auto-Renewal

Subscriptions renew automatically each year at the locked Founding Member rate. You may cancel anytime via account settings or by emailing gage@zenfix.ai. A renewal reminder will be sent 30 days before each annual charge. This recurring billing arrangement is governed by the Restore Online Shoppers' Confidence Act (ROSCA).

Custom Features

Roadmap voting rights are advisory, not binding. Zenfix does not guarantee delivery of any specific feature, regardless of voting results or prior communications.

Refund Policy

Founding Member purchases include the 30-day money-back guarantee described in Section 7.2: if Zoe has not handled your first real tenant issue within 30 days of activation, you may request a full refund. Outside that guarantee and the September 1, 2026 ship-date trigger described above, Founding Member purchases are non-refundable. The ship-date refund window closes 30 days after September 1, 2026.

4.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement to use the Service. By using the Service, you represent that you meet these requirements.

4.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account at hello@zenfix.ai.

4.3 Accuracy

You agree to provide accurate and complete information when creating your account and to keep such information current.

As a property manager using Zenfix, you agree to:

• Obtain proper consent: Obtain express written consent from each tenant before enrolling their phone number in the Zenfix SMS program, consistent with TCPA requirements. You represent that any phone numbers you upload to Zenfix belong to individuals who have provided such consent.
• Honor opt-outs: Never circumvent STOP requests. Once a tenant opts out, do not re-enroll them without their renewed express written consent.
• Accurate tenant data: Provide accurate property and tenant information. Do not upload phone numbers of individuals who have not consented.
• Lawful use: Use the Service only for lawful property management purposes and not for spam, harassment, or any purpose that violates applicable law.
• Compliance: Comply with all applicable laws, including TCPA, CAN-SPAM, state consumer protection laws, landlord-tenant statutes, and fair housing laws.

You agree not to:

• Use the Service to send unsolicited commercial messages (spam);
• Harass, threaten, or intimidate tenants or third parties via the SMS service;
• Upload or transmit false, misleading, or defamatory content;
• Attempt to gain unauthorized access to any part of the Service;
• Circumvent opt-out requests or re-enroll opted-out numbers without consent;
• Reverse engineer, decompile, or attempt to extract source code from the Service;
• Resell or sublicense the Service without our written permission;
• Violate any applicable law or regulation in connection with your use of the Service.

7.1 Subscription Fees

Zenfix offers subscription plans with fees as described on our pricing page or in your order form. All fees are in US dollars and are non-refundable except as expressly stated in these Terms.

7.2 Money-Back Guarantee

The 30-day money-back guarantee applies to the Founding annual offer only. If Zoe has not handled your first real tenant issue within 30 days of activation, contact us for a full refund. Monthly subscription tiers are not eligible for refunds; you may cancel at any time to stop future charges.

7.3 Billing

Subscription fees are billed in advance on a monthly or annual basis via Stripe. By providing payment information, you authorize us to charge your payment method on a recurring basis.

7.4 Price Changes

We reserve the right to change subscription fees upon 30 days' written notice. Continued use of the Service after the effective date constitutes acceptance of the new fees.

8.1 Zenfix IP

The Service, including its software, design, AI models, and content, is owned by Zenfix and protected by copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service for your internal property management purposes.

8.2 Your Content

You retain ownership of data and content you submit to the Service (“Your Content”). You grant Zenfix a worldwide, non-exclusive license to host, process, and use Your Content solely to provide the Service.

Our collection and use of personal information is governed by our Privacy Policy. By using the Service, you agree to our data practices as described therein.

Zenfix provides tools to track security deposit records, deductions, and refund timelines. Zenfix does not hold, manage, or have custody of security deposit funds. Property managers are solely responsible for compliance with applicable state and local laws regarding security deposit handling, including but not limited to requirements for separate trust or escrow accounts.

Zenfix may communicate with guests of properties managed through our platform to facilitate maintenance coordination, provide property information, and assist with stay-related inquiries. This communication is initiated on behalf of the property manager and is limited to operational matters related to the guest's stay.

Guest phone numbers and conversation history collected through the Zenfix platform are used only for property-related communication during active bookings. Guest data is not used for marketing, profiling, or any purpose unrelated to the guest's current stay at a Zenfix-managed property.

Property managers using Zenfix for short-term rental guest communication must comply with the terms of service of their booking platform (including Airbnb, VRBO, Booking.com, and similar services). Zenfix does not guarantee compatibility with any specific booking platform's policies. Property managers are solely responsible for ensuring their use of Zenfix adheres to their booking platform agreements.

Guest data is automatically purged 7 days after the guest's checkout date. This includes conversation history, phone numbers, and any personal information collected during the booking period. Property managers may not extend this retention period for individual guests. If a guest initiates a new booking, a new data record is created for that stay.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

ZENFIX DOES NOT WARRANT THAT SMS MESSAGES WILL BE DELIVERED, THAT THE AI RESPONSES PROVIDED BY ZOE WILL BE ACCURATE OR APPROPRIATE FOR ALL SITUATIONS, OR THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZENFIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL ZENFIX'S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ZENFIX IN THE THREE (3) MONTHS PRECEDING THE CLAIM OR (B) $100 USD.

You agree to indemnify, defend, and hold harmless Zenfix and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) your failure to obtain proper tenant consent for SMS messaging.

13.1 By You

You may cancel your account at any time through your account settings or by contacting us at hello@zenfix.ai. Cancellation takes effect at the end of the current billing period.

13.2 By Zenfix

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or for any other reason with or without notice. Upon termination, your right to access the Service ceases immediately.

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising from these Terms or the Service shall be resolved by binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction. You waive any right to participate in a class action lawsuit.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service. Your continued use after changes are effective constitutes acceptance of the updated Terms.

16.1 Scope

When property managers use Zenfix to communicate with short-term rental guests, these additional terms apply. STR guest communications include SMS, WhatsApp, Telegram, or web chat messages sent to individuals booked for short-term stays at properties managed through Zenfix.

16.2 Guest Communication Practices

Property managers using Zenfix for STR guest communications agree to:

• Clear identification: All messages sent to STR guests must clearly identify the property manager or host sending the message and the property associated with the booking.
• Purpose limitation: Messages to STR guests are limited to booking-related communications, including check-in instructions, maintenance notifications, property rules, emergency contacts, and follow-up inquiries.
• Guest consent: Property managers must obtain guest consent for SMS or messaging channel communications before sending messages. Consent may be obtained through the booking platform, check-in documents, or direct guest communication.
• Opt-out compliance: STR guests may opt out of messaging at any time by replying STOP. Property managers must honor opt-out requests immediately and must not re-enroll opted-out guests without renewed express consent.

16.3 Booking Platform Compliance

Property managers who import guest contact information from third-party booking platforms (including but not limited to Airbnb, Vrbo, Booking.com, and similar services) are responsible for:

• Ensuring that the booking platform terms and the guest booking agreement authorize post-booking communication through external channels such as SMS or messaging apps.
• Complying with the booking platform own terms of service and privacy policies regarding guest data usage and off-platform communication.
• Not uploading guest phone numbers or contact information that was collected in violation of the booking platform terms or applicable privacy laws.

Zenfix is not a party to the agreements between property managers and booking platforms. Property managers bear sole responsibility for ensuring that guest data imported from booking platforms is used in compliance with those platform terms.

16.4 STR Message Retention

Messages exchanged with STR guests are retained for seven (7) days after the guest checkout date by default. Property managers may extend this retention period through their account settings if longer retention is needed for dispute resolution or regulatory compliance. After the retention period expires, STR guest messages are permanently deleted from the Zenfix platform.

16.5 Property Manager Obligations for STR

All obligations in Section 5 (Property Manager Obligations) apply equally to STR guest communications. Property managers must ensure that guest phone numbers were collected lawfully, that guests were informed of the communication channels that will be used, and that all applicable TCPA, CAN-SPAM, and state consumer protection laws are followed.

If you have questions about these Terms, please contact us: